DESICHE LIMITED

https://desiche.ae/

Last Updated: September 24, 2024

At Desiche, we are dedicated to providing an exceptional shopping experience and ensuring our customers in the UAE are fully satisfied. The following outlines our shipping policies for customers within the United Arab Emirates.

1. General Shipping Information

Desiche proudly offers reliable shipping services to all customers across the UAE. We are committed to processing and delivering your order as quickly as possible, with consideration of national holidays, customs processing, or other factors that may affect delivery times.

2. Processing Time

• Orders for our products are typically processed and shipped within 2-7 business days. Orders placed on weekends or UAE public holidays will begin processing on the next business day.
• During high-order periods or unforeseen events, there may be delays. If this occurs, we will notify you via email with updated shipping information.
• Please allow for additional transit time due to any unexpected delays or peak shipping periods.

3. Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Estimated delivery times will be provided at the time of checkout based on your shipping location and selected shipping method.
• Delivery times are estimates and may vary due to external factors such as carrier delays, extreme weather conditions, customs processing, or other unforeseen events.

4. Incorrect Address Disclaimer

• It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. Desiche cannot be held responsible for delays or delivery issues arising from incorrect or incomplete shipping addresses.
• If you believe you have entered the wrong address, please contact us immediately at info@desiche.ae. We will make every effort to adjust your shipping details before the order is processed. However, once the order has been dispatched, we are unable to make any changes.

5. Undeliverable Orders

• Orders returned to Desiche as undeliverable due to incorrect shipping information or refusal of delivery may be subject to a restocking fee and additional shipping charges. The restocking fee will be determined on a case-by-case basis.
• If you wish to have your order re-shipped, we will do so at your expense once a correct address has been confirmed.

6. Lost or Stolen Packages

• Desiche is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. We recommend ensuring someone is available to receive the package at the delivery address.
• If your tracking information states the package was delivered but you have not received it, please contact your local courier or file a report with local authorities for assistance.
• Desiche will not issue refunds or replacements for packages marked as delivered by the shipping carrier.

7. Import Duties and Taxes

• Orders shipped within the UAE are not typically subject to import duties or taxes. However, if any duties or taxes apply, they are the customer’s responsibility unless otherwise stated during checkout.

8. Shipping Carriers

• Desiche partners with reliable shipping carriers for deliveries within the UAE, including Aramex, Emirates Post, and DHL. The carrier used will depend on your location and the selected shipping method.
• Tracking information will be provided once the package has been dispatched.

9. Acceptance of Shipping Policy

By accessing and using our website and placing an order, you confirm your acceptance of this Shipping Policy. Desiche reserves the right to modify or update this policy at any time, and such changes will be posted on this page.

10. Contact Information

If you have any questions or require further clarification on our shipping policies, please contact us:

• Email: info@desiche.ae