DESICHE LIMITED

https://desiche.ae/

Last updated: September 24, 2024

1. Preamble:

Thank you for shopping at Desiche.
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

2. Interpretation and Definitions
3. Interpretation
   The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
4. Definitions
   For the purposes of this Return and Refund Policy:
   • Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Iris N Bravo Co., operating in the UAE as Desiche.ae.
   • Goods: refer to the items offered for sale on the Service.
   • Tailor-make: means to make to fit the needs or specifications of a particular good(s) specially designed for a particular person or purpose.
   • Order(s): means a request by You to purchase Goods from Us.
   • Service: refers to the Website.
   • Website: refers to Desiche, accessible from http://www.desiche.ae/
   • Goods on Sale: refers to any products offered at a discounted price, including but not limited to items sold under clearance sales, promotional items, or products sold under special deals or offers.
   • You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
5. Your Order Cancellation Rights
   • You are entitled to cancel Your Order within 7 days without giving any reason.
   • The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.
   • In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: info@desiche.ae

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

4. Conditions for Returns In order for the Goods to be eligible for a return, please make sure that:
   • The Goods were purchased in the last 7 days.
   • The Goods returned to Us are in their original packaging.
   • The product isn’t used or damaged.
   • The product must have the receipt or proof of purchase.
   • Your decision of return has been informed to Us within the prescribed timeline mentioned above.
5. Non-Refundable Goods: The following Goods cannot be returned:
   • The supply of Goods tailored-made to Your specifications or clearly personalized.
   • The supply of Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
   • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
   • The supply of Goods which are, after delivery, inseparably mixed with other items.
   • Goods purchased below AED 50.
   • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
   • Only regular priced Goods may be refunded. Unfortunately, Goods on Sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law. These goods are sold as-is and are final sale, meaning they cannot be returned, exchanged, or refunded under any circumstances, except in cases where the goods are found to be defective or damaged at the time of purchase. Customers are encouraged to review their purchases carefully before completing the transaction.
6. Returning Goods
   • You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the address provided on the package.
   • We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
   • The Company reserves the right to amend or modify this Refund Policy at its sole discretion without prior notice. Any claim for a return or refund will be processed in accordance with the Refund Policy that is in effect at the time the return or refund request is submitted. Customers are advised to review the Refund and Return Policy periodically to stay informed of any updates or changes.
7. Contact Us
   If you have any questions about our Returns and Refunds Policy, please contact us:
   By email: info@desiche.ae
   By phone number: +447719779884